Firstly, we're sorry to see you reading this article and promise we will do all we can to assist with your complaint.
At Hungrily we take ownership of our service levels and expect our home cooks and Riders to have the same level of customer care. Whilst mistakes can happen from time to time in a fast paced environment like ours, rest assured you will be dealt with professionally and swiftly.
If your matter is of an urgent nature, speak to us online via our live chat system or request a callback. You will find our help button on every page of the Hungrily website, it's located in the bottom right corner of the page. If your complaint is not as urgent then please create a ticket on our help desk and we will respond to you within 4 hours, 7 days a week.
Our complaints procedure is transparent and moves through an intentionally small chain of team members and managers to ensure a fast resolution. You can expect to be responded to by a team member able to resolve your complaint and in the unlikely event they are unable to, they will route you to their manager for further assistance.